Let’s face it – your customers are making decisions about your business based on opinion. And this opinion is formed by Googling and reading online reviews from other customers. Use this to your advantage by applying our 3-step strategy that will help you claim and begin managing your online reputation and attracting more customers.
Google your business. What did you find? Crickets or comments? Did you find online reviews and were they positive or negative? Your prospects will do the same search, using Google reviews and other company review sites to influence their decision-making. Therefore, encouraging feedback through a simplified online customer review process will give your business the third-party validation it needs to drive prospects to your website.
Your business reputation is what others think and how your business is perceived. So without third-party validation and authentic, reflective online customer reviews, your reputation will continue to be a challenge. Here are a some basics Creative MMS can help you handle.
What is online reputation management?
Online reputation management refers to evaluating and enhancing how your business is perceived when customers find your online presence.
How can a business manage their online reputation?
Managing the reputation of an online business is about knowing what is published and ensuring customer reviews are positive and accurate.
How will customer reviews make a positive impact on my business?
Customer reviews are considered trustworthy and influential; positive reviews can influence prospects’ decisions and lead to more customers for your business.