Careers @ Creative:MMS Need a Job?
JOB DESCRIPTION: DIGITAL ACCOUNT MANAGER

Company Description

CreativeMMS is an interactive digital and marketing agency that aims to bring client’s ideas into focus. With our clients, we formulate digital strategies that build, market and optimize the digital experience. CreativeMMS solutions uniquely leverage technology and data to drive agile marketing and create breakthrough user experiences. Insights from this approach deliver on bottom line results.

Description

We are looking for a mid to senior level account manager to manage our top-tier clients and work internally with the CreativeMMS team to lead projects through the agency with the highest degree of efficiency and success – both from a creative and a business standpoint. This position involves critical thinking, being proactive, attention to detail, exceptional people skills, confidence, and common sense.

Responsibilities

  • Own and manage all communications between agency and clients
  • Clearly and concisely transition project requirements and feedback between client and agency
  • Develop Creative Briefs
  • Understand all agency processes and ensure that they are followed from project kickoff to final delivery
  • Manage client and agency assets in adherence to project schedules and timelines
  • Act as a client advocate within the agency
  • Develop a deep understanding of the client’s business and needs to identify upsell and cross-sell opportunities
  • Provide proactive consultation to guide clients towards the right solution within budgetary and timing constrictions
  • Ability to work internally with a number of different people/roles to complete projects on time and within budget
  • Superior written and verbal communication skills
  • Ability to take initiative and teach yourself new skills
  • Day to Day Tasks
    • Work as a part of the Account Management team to manage all efforts associated with your projects, including clients and internal project team
    • Develop and manage project plans and documentation utilizing Basecamp to track project deliverables
    • Lead project quality assurance
    • Communicate effectively in both internal and external communication, in both written and verbal and without fear of picking up the phone and calling clients when needed
    • Provide exceptional client service
    • Support client goals with strategic solutions
    • Develop timetables for client projects in conjunction with the other members of team
    • Assist with creation of proposals, estimates and budget reports
    • Provide clients with website support and quick enhancements including
      • Content Management updates on sites
      • Basic content development/writing

Qualifications

  • 5-7 years minimum account management experience working with multiple customers at one time
  • Must have access to computer, mobile devices and be able to stay connected during normal business hours
  • Must have understanding of the fundamentals of website user experience (what makes a site usable)
  • Skills
    • InDesign skills (a plus)
    • Basic Photoshop skills (a plus)
    • WordPress/Drupal/CMS experience (a plus)
  • Proven ability to manage expectations and commitments
  • Strong time management and organizational skills
  • Excellent verbal and written communication skills. Presentation experience, a plus.
  • Flexible to evolving responsibilities and last-minute changes
  • Ability to multi-task
  • Ability to think strategically

Personality Profile

  • Passionate about all things digital and/or marketing
  • Open to change and evolution
  • Collaborative
  • Smart & intellectually curious
  • Data-driven and logical in all you do
  • A hard working problem solver
  • A creative thinker
  • Someone who says “here’s how we can do that” as opposed to “we can’t do that”
  • Someone who won’t say “that wasn’t in my job description”
  • Someone who asks questions to get the whole story before diving in, but does dive in

Commitment:

Full time with 3% IRA contribution, quarterly bonus and health benefits.
Pay dependent on experience and availability.

 

Get in Touch

Interested? Include your resume and a cover letter that includes why you want to work with us and why you believe you will add value to our team?

Email us at jobs@creativemms.com

Let's Work Together

Get in Touch
x